![]() ![]() Then at the counter they state that a Durango is pretty much a Tahoe which is a little bit lower to the ground. That’s the kind of vehicle I was expecting (Ford Expedition, Nissan Armada, Toyota Sequoia, Toyota Land Cruiser, GMC Yukon, Chevrolet Tahoe) but I was given a Dodge Durango, a midsize crossover with 7 seats. Cons:At the time of making the reservation budget states that a full size SUV would be a Chevy Tahoe or similar. Why is the car not ready, set aside, with contract and keys for me when I arrive at the counter? This franchise at SLC airport seems poorly managed - or maybe they need to update the inventory that they tell Kayak is available, as clearly the car I booked was not available. Due to Budget, I had already lost an additional hour and 15 minutes of daylight. I had no choice but to take what I was given and get on the road. The final issue that I am frustrated by is that I reserved a Chevy Impala and was given a Ford Expedition which is massive and not comfortable to drive as it is far too big. When I got to the garage office, the man there, Frank, immediately responded, made sure the car was being cleaned and did the paperwork himself, printed it out, and once the car was ready - just 5-10 mins later, got me in it and helped me hoist my luggage up into the HUGE car. They finally said I could go downstairs to the garage and wait there and my paperwork would follow, that the guy who was "helping" me would bring it. Give it to the customer, they can take it to the car and drive off. He finally went inside the office and a woman came out and communicated to me what was happening: a car was in fact being prepared, and once the car was ready, I'd be escorted downstairs with my paperwork, which seems totally unnecessary. The other person at the counter had left, so he was by himself. After 15 minutes of paperwork (!), the man at the counter finally tried to call downstairs to determine which car was ready for me to use. I strongly urge Budget to look into this franchise. Fortunately the man downstairs in the garage, Frank, was very helpful, and although overall I had to wait an hour for my car, which I had reserved for earlier than I arrived at the counter, he got me into the car relatively quickly once I went downstairs. I have dealt with him twice in 3 months, same situation both times. The man who helped me at the counter in SLC who I believe is named Joshua Da Jemente, is very slow and incommunicative which makes for a very frustrating customer service experience. Maybe starting with the third day you start wondering what you're still doing there. Overall, I'd say that you can spend a couple of days in SLC and not being disappointed. The famous Temple area, main center of the Mormon church, is more a center of religious interest, rather than a touristic attraction. Anyway, for those of you into architecture, the city public library and the Utah state Capitol are really worth visiting. I didn't have the impression of a place where activities are popping up everywhere, but, as mentioned, it's a big town between mountains, what would you expect? Moreover, the Mormons have their main location and temples in this town, and of course this affects the overall feeling you get when moving around in SLC. Rather than a city, I'd call SLC a big town, as properly there are only around 180.000 citizens living in it. The city is surrounded by mountains on three over four sides and during winter-times, when they're covered with snow, it's really a wonderful experience to look around and glance among the few skyscrapers the white mountain-tops. I spent a few days for a business meeting in SLC.
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